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Care coordination

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Your new care coordinator is here to help you!

Your health plan will provide a care coordinator or service coordinator to work with you and your doctor to create a health care plan just for you. Your coordinator can answer your questions about health benefits and help you get the care you need. Your coordinator will:

  • Be your main contact for your questions about services
  • Ask you questions about your health
  • Work with you to make a written plan to help you meet your health goals
  • Help you make doctor appointments if needed
  • Help you find transportation for doctor visits
  • Make sure you have all pre-approvals and referrals when needed
  • Help you access community and social services
  • Talk with you and your health care team to make sure your needs are met